Refund & Return Policy
We can often exchange pieces only for longer/shorter lengths, different materials or different pieces altogether only within India. We donot accept exchange requests internationally.
If you wish to start an exchange, please email firstname.lastname@example.org, quoting your name, order number and exchange request. We will reply to you with confirmation your exchange is possible.
RETURNS / REFUNDS
We do not offer refunds on purchases made on www.ibkonline.com or with any of our stockists. All purchases are final.
Import Duties and local taxes applicable on International Orders.
CAN I PLACE A PHONE ORDER OR ON WHATSAPP?
No, unfortunately we do not facilitate phone orders or on whatsapp. However you can call our customer service team for any questions you may have. They are happy to help.
THE PRODUCT I WANT ISN’T ONLINE. CAN YOU STILL CREATE IT FOR ME?
Sometimes we can create a one-off order for you if we hold the required materials and components. Please contact our Customer Care team here with details or an image of the desired product and we’ll confirm if it is possible.